SoftWash Systems™ 50 Point Soft Washing Industry Standard

SoftWash Systems™ 50 Point Soft Washing Industry Standard

Section One, Professionalism

1.  Soft Wash Professionals pledge to meet and maintain local minimum licensing standards. Business licenses should be kept on hand and available in the office and on the service and sales trucks.

2.  Soft Wash Professionals pledge to adhere to their States minimum standards liability insurance, auto insurance and workers compensation insurance.  Insurance certificates will be kept on hand and available in the office and on the service and sales trucks.

3.  Soft Wash Professionals pledge to identify their vehicles clearly with company name, logo and contact information according to local standards. Soft Wash Professionals understand that this is not only law in some communities but also good business practice.

4.  Soft Wash Professionals pledge to produce a complete and correct scope of work, for customer’s approval, before commencing contracted work. This scope of work will be on a printed business form or by type written contract or scope.

5.  Soft Wash Professionals pledge to present customers with clear and complete proposals, before commencing contracted work. This proposal will be on a printed business form or type written proposal.

6.  Soft Wash Professionals pledge to run background checks on employees, not placing customers in possible jeopardy. Employees with questionable backgrounds will be utilized only in areas where interaction with the public is minimum.

7.  Soft Wash Professionals who maintain a web site pledge to use such site for company promotion, customer education, and commerce.

8.  Soft Wash Professionals pledge to wear uniforms for professionalism as well as for safety. Soft Wash Professionals understand that uniforms are key in presenting a professional company.

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9.  Soft Wash Professionals pledge to issue company identification badges for all employees. ID Badges will show the company logo, employees name, employees photo and employees job title / position.

10. Soft Wash Professionals pledge to resolve customer complaints quickly and equitably, closing the complaint to the best of the member’s ability. Soft Wash Professionals are strongly recommended to utilize consumer dispute resolution services like those at the BBB.

 

Section Two, Equipment

11.  Soft Wash Professionals pledge to make sure soft washing cleaning equipment will meet all sub-parts of this section. Each standard will be applied to member’s equipment whether retail manufactured, custom designed, or owner installed.

12.  Soft Wash Professionals pledge to insure that whether using chemicals for soft wash cleaning that the outgoing pressure of the application pump (at the pump head) does not exceed 200 PSI.

13.  Soft Wash Professionals pledge to insure that whether using chemicals for soft wash cleaning that the outgoing pressure of the application apparatus (at the spray tip) does not exceed 100 PSI.

14.  Soft Wash Professionals pledge to when applying the soft wash cleaning chemical solution, directly on an asphalt shingle surface, contractor will use a fan spray tip (15-60 degrees) at a safe distance. It is to be no closer than 18” from the surface of the roof.

15.  Soft Wash Professionals pledge to insure that soft wash cleaning that utilizes a zero degree stream tip is for chemical application only. Applications utilizing a zero degree stream tip are for long distance applications of chemical in excess of ten (10’) feet.

16.  Soft Wash Professionals pledge to that they will not in any situation use mechanical agitation for removal of stains from roofing materials. Mechanical agitation can be but is not limited to, high pressure washing over 200 psi, use of flat surface cleaners, brushing, scrubbing, or scraping.

17.  Soft Wash Professionals pledge to have written standards for cleaning processes using various techniques and chemical ratios for cleaning different roof and exterior surfaces. Training specific to member’s equipment will be made available to authorized users / employees.

18.  Soft Wash Professionals pledge to insure that spraying equipment, holding tanks are maintained and not leaking, or emitting harmful chemicals and or VOC's.

19.  Soft Wash Professionals pledge to insure that equipment; either mounted to trailers and or directly to motorized vehicles; will be secured in accordance with US DOT standards. Mounts should be inspected and rated bi-annually. 

20.  Soft Wash Professionals pledge to insure that spraying equipment tanks conform to US DOT standards and remain within carrying capacities. Furthermore, tanks holding chemicals should not be broken down or weakened by the chemicals stored within.

 

Section Three, Chemicals

21.  Soft Wash Professionals pledge to follow the Asphalt Roofing Manufacturers Association (ARMA) Technical Bulletin for cleaning roofs including accepted chemicals.

22.  Soft Wash Professionals are advised to use chemicals that have been tested and approved for cleaning roofs by either the ARMA, and or the Roofing Manufacturer. 

23.  Soft Wash Professionals pledge to become educated on the safety and usage of roof cleaning chemicals, their storage, and the impact they may have on the environment.

24.  Soft Wash Professionals pledge to mix their roof cleaning chemical solution strictly according to the chemical manufacturers label and provide training to employees on mixing chemicals that are available to them.

25.  Soft Wash Professionals pledge to use appropriate surfactants included with the hypochlorite solution. Soft Wash Professionals using only sodium hypochlorite and water for roof cleaning would not be considered acceptable.

26.  Soft Wash Professionals pledge to ensure that the final cleaning solution shall not exceed a PH of 12 for cleaning roofs. Exceeding a PH of 12 will result in a solution that is too corrosive, and detrimental to many roofing types; possibly voiding the roofing manufacturer’s warranty.

27.  Soft Wash Professionals pledge to ensure that chemicals are carried / transported in accordance with manufacturer’s label (and take the steps necessary) to keep incompatible chemicals from interacting with each other.

28.  Soft Wash Professionals pledge to use chemicals like Tri-sodium phosphate in any roof cleaning solution as applicable by local law. Chemicals like TSP are unregulated in many areas but strictly regulated in others. Soft Wash Professionals are advised to educate themselves as to the use and transportation of chemicals within their commerce area.

29.  Soft Wash Professionals pledge to use chemicals that are environmentally responsible and or biodegradable. Where this is not possible, Soft Wash Professionals are advised to utilize proper disposal and or collection methods to insure that good stewardship of the environment is observed.

30.  Soft Wash Professionals pledge to keep Material Safety Data Sheets (MSDS) for each chemical carried and in use on their truck. Soft Wash Professionals are strongly advised to receive training on chemical disposal as well as spill clean-up and removal. Trucks are advised to carry shipping papers, a spill contingency plan, local emergency numbers, as well as contact info for Chemtreck or InfoTrack. (This is required by law in all 50 states)

 

Section Four, Safety

31.  Soft Wash Professionals pledge to participate in yearly educational opportunities that are abundant within the cleaning community. A list of some of those opportunities will be kept on the SoftWash Systems Community website to aide Soft Wash Professionals with education elements.

32.  Soft Wash Professionals pledge to be proficient in the proper placement of ladders regarding correct angle of slant. Member should be able to explain in detail the types, parts and proper placement of a ladder to ensure no movement will occur.

33.  Soft Wash Professionals pledge to be proficient in fall safety, the safe use of body harnesses, the inspection of fall positioning and or arrest equipment, and the required times of use of fall positioning and or arrest equipment. Soft Wash Professionals should also be educated in the proper use of anchoring systems associated with the use of these systems.

34.  Soft Wash Professionals pledge to be proficient in the safe manner of accessing, ascending, and walking a roof. Soft Wash Professionals should receive training for proper roof traversing techniques. 

35.  Soft Wash Professionals pledge to be proficient in the use and operation of high lift equipment if and when it may be used during the course of business. Soft Wash Professionals are strongly advised to be trained and approved by the company safety officer and or equipment rental company before using high lifts.

36.  Soft Wash Professionals pledge to use respirators and or nuisance gas masks. Soft Wash Professionals are advised to be trained in the proper use, care, and storage of respirators. Employers are very strongly advised to have an OSHA respirator program in place that is applicable with the type of mask in use.

37.  Soft Wash Professionals pledge to use safety eye wear / face shield whenever mixing or spraying chemicals and or during operation of equipment that creates potential for eye accidents. Soft Wash Professionals are strongly advised to undergo training for the use of eye protection.

38.  Whereas State or Federal DOT requires operators to have a commercial drivers license and or other endorsements, Soft Wash Professionals pledge to comply with these requirements.

39.  Soft Wash Professionals pledge to insure that remaining and or refuse, chemical containers are cleaned out after use and discarded, (preferably recycled) in accordance to their local municipalities regulations.

40.  Soft Wash Professionals pledge to inspect and rate their equipment regularly to insure that the equipment standards are met; avoiding damage to customers' roofs as well as possible safety risks. 

 

Section Five, Education

41.  Soft Wash Professionals are strongly encouraged to provide a "First Aid" class. Soft Wash Professionals are likewise advised to keep documentation of this training for all helpers and employees.

42.  Soft Wash Professionals are strongly advised to provide a "ladder safety and inspection" class. Soft Wash Professionals are likewise advised to perform regular inspections of ladders for damaged, worn, or missing hardware.

43.  Soft Wash Professionals are advised to provide a “Personal Protection Equipment (PPE)” class. Soft Wash Professionals are likewise advised to keep proper documentation of assignment and use of PPE by helpers and or employees.

44.  Soft Wash Professionals are strongly advised to provide a Fall Protection Training Class. Soft Wash Professionals are likewise advised to keep documentation of this training for all helpers and employees.

45.  Soft Wash Professionals are advised to complete a DOT safety review. This is a free service provided by your State Commercial Vehicle Compliance Office. Soft Wash Professionals are advised to keep documentation of this review.

46.  Soft Wash Professionals are strongly advised to complete proper training for application of roof and exterior cleaning solutions to ensure that the building surface life is extended and no damages occur.  cleaning solution. 

47.  Soft Wash Professionals are advised to be trained in the recommended procedure for collection of "run-off" or waste streams, following local municipal BMP's. (Best Management Practices)

48.  Soft Wash Professionals are encouraged to attend small business workshops and or utilize entrepreneurial centers in their area. Soft Wash Professionals should understand that business is ever evolving and as their business grows, it will interact with differing laws and governmental requirements they may be unaware of.

49.  Soft Wash Professionals are encouraged to receive all of the above training from their employer or a vocational school. Soft Wash Professionals are likewise advised to keep documentation of this training for all helpers and employees.

50.  Soft Wash Professionals are recommended to complete a total of 12 credits (6 Hours) of annual Continuing Educational Units, (CEUs) for professional improvement yearly. Soft Wash Professionals are likewise recommended to keep documentation of this training for all helpers and employees.

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